Is your AC in need of repair? If so, you may be overwhelmed by all the choices offered for HVAC service. How do you choose a good company when there are so many listed? When considering making a service call, choose two or three companies and interview each one before making the final choice. Here is a list of things to look for with each company.
Testimonials or Referrals
Ask for referrals or references from other customers who have had similar jobs done. A company that has been in business for a while should have a number of satisfied customers willing to vouch for them. A good place to look is on their website, there should be information as well as comments left by customers for a job well done.
The company should be NATE-certified for all their technicians. NATE stands for North American Training Excellence, a non-profit program that provides extensive training and testing of HVAC technicians. NATE-certification lets you know that the company and their technicians are trained in the latest updates and technology.
Free Estimates or Inspection
Some contractors will offer a free initial consultation or inspection before suggesting a product install or repair service. A good service will offer some kind of perks for new customers to get them in the door. A free service call or estimate is usually a good sign.
A professional contractor will present you with a written estimate of parts and labor charges prior to any service work. You should know exactly how much it will cost and how much time it will take to complete the install or service. Good contractors know that their customer’s time is just as valuable as theirs and keep that in mind when estimating charges.
Professional Dress Uniform
Another thing to look for in a qualified contractor is how their technicians dress. They should arrive in a clean, company uniform with the name of the company on the uniform and on the service vehicle. Some contractors will even call you when they are on the way to your house to confirm that you know they are coming and what time they will be there. A company’s professionalism and behavior speak volumes. The technician should be knowledgeable and friendly, while maintaining a professional attitude.
These are just a few things to look for when interviewing new HVAC contractors in Austin. ABA Heating and Cooling are NATE-certified and have been serving the people of Austin and the surrounding areas for over 20 years. Call us for all your heating and cooling needs.